CryptoTrustPay Trade Policy
Last Updated: May 1, 2025
Welcome to CryptoTrustPay! Our Trade Policy outlines the rules, guidelines, and best practices for buying, selling, and trading cryptocurrencies on our platform. By using CryptoTrustPay’s services, you agree to comply with this policy in full.
This policy applies to all users (“Traders”) engaging in any form of trade on CryptoTrustPay, including:
P2P Transactions (peer-to-peer buy/sell)
Spot Trading (market, limit, and stop-limit orders)
Affiliate Trades (referral-based rewards)
Age Requirement: You must be at least 18 years old.
Account Verification: Full KYC (Know-Your-Customer) verification is required before placing trades above NGN 50,000 or equivalent.
2FA Security: Two-Factor Authentication must be enabled to access trading features.
P2P Marketplace
Trades occur directly between Traders with CryptoTrustPay acting as escrow.
Orders must specify currency, market (e.g., BTC/USD), buy/sell limits, and payment method.
Funds release only when both parties confirm completion.
Spot Trading
Market Orders: Executed instantly at current best price.
Limit Orders: Executed only when your specified price is reached.
Stop-Limit Orders: Trigger a limit order once the stop price is hit.
Order Modification & Cancellation
P2P orders can be cancelled any time before acceptance.
Spot orders (limit & stop-limit) can be modified or cancelled until they are fully executed.
Market orders cannot be cancelled once submitted.
Trading Fees: Competitive rates between 0.10% – 0.35% per trade, depending on currency and volume.
Deposit/Withdrawal Fees: Vary by payment gateway—see our Fees & Limits page for details.
Affiliate Commissions: Earn 20–30% of referred trading fees, paid instantly upon trade completion.
All fees are clearly displayed before order confirmation; no hidden charges.
Real-Time Quotes: We source price feeds from top global exchanges.
Price Slippage: In volatile markets, executed prices may differ slightly from displayed quotes.
Market Halts: CryptoTrustPay may temporarily suspend trading on any pair during extreme volatility or system maintenance.
Traders must not:
Use CryptoTrustPay for money laundering, terrorist financing, or illicit purposes.
Engage in wash trading, spoofing, layering, or other market-manipulation tactics.
Trade on behalf of another person without proper authorization.
Provide false identity or KYC information.
Violations may result in account suspension, fund freezes, or permanent bans, and will be reported to regulatory authorities where required.
P2P Disputes: Open a dispute via the Trade Details page within 24 hours of fund release. Our support team will mediate based on chat logs, payment proofs, and timestamps.
Spot Trading Issues: Contact support@cryptotrustpay.com with your order ID and screenshots; we aim to respond within 1 business day.
Escrow Protection: All P2P trades use escrow to safeguard funds.
Encryption: AES-256 encryption protects data in transit and at rest.
Regulatory Compliance: CryptoTrustPay adheres to KYC/AML regulations and maintains PCI-DSS compliance for payment processing.
CryptoTrustPay reserves the right to amend this Trade Policy at any time. We will notify users of significant changes via email and on-site banners. Continued use of our services after updates constitutes acceptance of the revised policy.
If you have questions or feedback about our Trade Policy, please reach out:
Live Chat: 24/7 via www.cryptotrustpay.com
Email: support@cryptotrustpay.com
Thank you for choosing CryptoTrustPay—where secure, transparent, and efficient crypto trading is our promise!