CryptoTrustPay Privacy Policy
Last Updated: May 1, 2025
At CryptoTrustPay (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or transact on www.cryptotrustpay.com (the “Site”) and use our services.
Registration Details: Name, email address, phone number, date of birth.
KYC Documents: Government-issued ID (passport, driver’s license, national ID), selfie, proof of address.
Crypto & Fiat Transactions: Wallet addresses, transaction amounts, timestamps, payment methods.
Trading Activity: Order types, coin pairs traded, fees paid.
Support Interactions: Chat logs, email correspondence, dispute details.
Device Info: IP address, browser type/version, operating system.
Usage Metrics: Pages visited, time stamps, clickstream data, cookies and similar technologies.
| Purpose | Data Used | Legal Basis |
|---|---|---|
Account Creation & Verification |
Registration & KYC data |
Contract performance / Legal compliance |
Order Execution & Escrow |
Transaction & wallet data |
Contract performance |
Security & Fraud Prevention |
Device, transactional, and behavior data |
Legitimate interests |
Customer Support |
Support logs and contact info |
Legitimate interests |
Regulatory Compliance (KYC/AML) |
Full identity and transaction history |
Legal obligation |
Marketing & Promotions |
Email, referral data |
Consent (opt-in) |
Improving Our Services |
Usage metrics, feedback |
Legitimate interests |
Service Providers: We share data with trusted partners (payment processors, KYC/AML vendors, cloud hosting) under strict confidentiality agreements.
Regulatory & Legal Authorities: We disclose information if required by law, court order, or to prevent fraud.
Affiliate Partners: With your consent, we share limited data (referral ID, email) to track affiliate commissions.
We use cookies and similar technologies to:
Keep you logged in securely
Remember your language and preferences
Analyze traffic and improve our interface
You can manage cookie settings via your browser, but disabling certain cookies may affect site functionality.
Account & KYC Data: Retained for as long as your account is active plus 5 years.
Transaction Records: Kept for 7 years for audit and compliance.
Marketing & Analytics Data: Stored until you withdraw consent or after 2 years of inactivity.
We implement industry-standard safeguards, including:
Encryption: AES-256 at rest and TLS 1.2+ in transit.
Two-Factor Authentication (2FA): Mandatory for login and withdrawals.
Access Controls: Role-based permissions and regular security audits.
Incident Response: Defined procedures to detect, report, and respond to breaches.
Under applicable data protection laws, you have the right to:
Access your personal data and request a copy.
Correct inaccurate or incomplete information.
Delete your account and personal data (“right to be forgotten”), subject to regulatory retention.
Restrict or object to certain processing (e.g., marketing).
Withdraw consent at any time for marketing communications.
To exercise your rights, email privacy@cryptotrustpay.com or use the in-site request form.
Your data may be processed or stored in cloud servers in EU or US. We ensure adequate protections (Standard Contractual Clauses) to keep your data secure across borders.
CryptoTrustPay is not intended for anyone under 18. We do not knowingly collect data from minors. If we learn of a minor’s data in our system, we will promptly delete it.
We may update this Privacy Policy to reflect new legal requirements or service improvements. We will post changes here and notify you by email or Site banner. Your continued use after updates means you accept the revised terms.
For privacy questions or data requests:
Email: privacy@cryptotrustpay.com
Live Chat / WhatsApp: via www.cryptotrustpay.com
Thank you for trusting CryptoTrustPay with your data. We’re committed to keeping your information secure and transparent.